FAQ’s

Got a question?

COURSES &
CLASS INFO

Can I bring my child/children to a class/course?

We support you bringing small babies and infants to classes. We can provide a changing table and toys if you let us know in advance that your child will be coming. There is room for a small number of buggies and infant capsules to be parked in the room.

Please be respectful of your fellow class participants, and where appropiate please step outside to settle your baby and change any particularly nasty nappies! We ask you refrain from feeding solid food in the classrooms (unless you’re happy to grab the vaccum cleaner and do a spot of cleaning at the end of the class!). All dirty nappies and rubbish are to be taken with you to dispose of.

BOOKINGS &
PAYMENT

How do I book a Childbirth and Pregnancy Course?

Visit our Childbirth and Pregnancy Course information page to learn about the course contents, and hit the ‘Make a Booking’ link. We suggest you book as soon as you know your estimated due date, as our courses are very popular! Your class will start when you are approx 20 weeks gestation, so please book well in advance of that!

We require some information about you, your pregnancy, and your support person, so we can schedule you into a class with other expectant parents of a similar due date to you, and gather any information that could be helpful for our educators to know. If you don’t know your due date yet, please confirm it before making a booking.

Full payment for your course will be required up to six weeks before your course starts.

Please see our Booking T&C’s page for more information on payments, deposits and refunds.

How do I pay for a class/course/event?

All classes/courses/events must be paid for by the payment due date, or your place may not be guarenteed.

A course coordinator will be in contact soon after you book to confirm payment information – we accept direct bank transfer and cheques.

Please see our Booking T&C’s page for more information on payments, deposits and refunds.

Do I need to pay a Deposit?

As of 1st April 2017, we no longer require a deposit for bookings. Full payment will be requested up to six weeks before the course start date to secure your place on the course.

MEMBERSHIP
How do I use my membership renewal voucher?

Your renewal voucher will be sent to you with your updated Membership card.

To use the voucher, simply make a booking for any Parent Education class or course on the website, and in the ‘Any Other Information’ field, please let us know that you would like to use your renewal voucher. We will be in contact to confirm your booking, and will reduce the ticket price by $10 (which in some cases could make your class free yay!).

The voucher can be used only once, and only by the member on the voucher. Voucher is not redeemable for cash, and once used is non-refundable.

My membership has lapsed. Can I rejoin?

We’ve missed you! And of course you can rejoin! And you can rejoin at the special $49 rate for one year.

Just pop over to our ‘Update or Renew your membership‘ page, and let us know your details and that you would like to renew your membership. If your name, email address, home address or phone number have changed, please let us know your old details that we would know you by, and your new details too, so we can send your welcome information to the correct address!

Still need help? Send us a note!
For any other questions, please contact us.

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